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frequently asked questions faq

Frequently Asked Questions

When is the start of school? 

Will you be expanding to other grades?

Yes. We will expand to Grades 11 and 12 with each coming school year.

When do I receive my login credentials?

After your enrollment is verified and you receive a start date, the parent or guardian will receive a Welcome Email from your school. It will contain usernames and passwords for logging in. If you do not see the email, check your spam or junk folders.

Does the school offer laptops if I don’t have one?

Yes, a question during enrollment asks if you need a school-provided laptop.

If I haven’t received my computer, who do I contact?

If you have not received your computer by your start date, you will contact the AMP help site for assistance. You can live chat, call, or submit a ticket directly from that website.

What supplies do I need for the start of school?

Have a designated workspace where you can be your best without distraction. Check that your equipment and internet are set up and working correctly. A pen/pencil and notebook are also helpful to have on hand. Your teacher will inform you if you need other supplies once school begins.

Are there live classes? Will my child see other children on camera?

A teacher leads live class sessions where you can see other students in attendance and breakout sessions with your teacher(s) to get one-on-one support. The teacher records all sessions, and you will have access to those recorded sessions after the class.

Can students work at their own pace?

Outside live class sessions, each student is given offline time to complete their assignments. Assignments have due dates that each student is expected to meet. However, a student who works at a different pace might spend more offline time on one assignment than another.

Do you take students with IEPs? Do you have a special education teacher/program?

Yes. We provide a full continuum of special education services for all students who need such support. Our special education leadership and teachers will review any special education documents from your child’s previous school, hold a team meeting that will include the parents/guardians, and develop a plan to ensure the appropriate support is in place.  

 

If I have not heard back about my child’s enrollment, who do I contact?

You may reach out to the enrollment team. 

When do you send the release of records? Do you notify my current school I am leaving?

When a school receives a records request from us, your previous school must withdraw the student from that school. It is best if the family notifies the previous school that they are withdrawing, as each school/state may have documents requiring guardian signatures. Notify the school of your intention to move schools as soon as possible, and they can set the end date accordingly.  

What are the business hours?

Monday-Friday, 8:00am-4:00pm

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